Shipping Policy
Below you’ll find an overview of our shipping process and estimated delivery times:
Order Processing
Once your order is placed, we typically require 1 to 3 business days to process it. Most orders placed during the week are processed within 1 business day. If you order on a Friday evening or over the weekend, please allow a bit more time for processing.
Estimated Delivery Time
After your order has been processed, it will be shipped. Our average delivery time within the United States is 5 to 14 business days.
We do everything we can to make your shopping experience smooth and transparent. If you ever have questions or concerns, please don’t hesitate to contact our customer care team.
Placing an Order
Ordering from Emma & Mason Charleston is easy and secure:
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Go to the product page and click the black “Add to Cart” button for your selected item.
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Make sure you’ve chosen the correct size, color, or other variant.
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Once you're ready, click “Proceed to Checkout.”
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Fill in your shipping information accurately and continue to the shipping page.
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On the summary page, review all details.
🛫 All shipping within the United States is completely free — no minimum required.
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Continue to payment and select your preferred method. We accept:
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Credit Cards (Visa, Mastercard, AMEX, Maestro, Shoppay)
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All payments are SSL-encrypted and processed in a secure environment.
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Click “Complete Order” and follow the instructions. If you run into any issues, our team is here to help.
Shipping Costs
At Emma & Mason Charleston, shipping is always free — on every order, with no minimum purchase required. No hidden fees, no surprises.
Shipping Your Order
We’re committed to getting your items to you efficiently and sustainably.
To ensure fair pricing and reduce our environmental impact, we consolidate shipments and dispatch them in bulk once a minimum threshold is reached. This approach helps us minimize waste, carbon emissions, and excess packaging.
We deeply appreciate your patience and understanding — every conscious choice adds to a more sustainable future.
If you’d like to know whether your order will be shipped today, feel free to contact us at:
Our customer service team will be happy to assist you.