Terms of Conditions

This website is operated by Emma & Mason Charleston. Throughout the site, the terms “we,” “us,” and “our” refer to Emma & Mason Charleston. By visiting our site and/or purchasing something from us, you agree to these Terms and Conditions (“Terms”), which apply to all users in the United States.

Please read these Terms carefully. If you do not agree to them, do not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform.

1. Definitions

  • Consumer: A natural person purchasing goods or services for personal use, not related to business.

  • Day: A calendar day.

  • Distance contract: A contract concluded without physical presence using internet, email, or phone.

  • Right of withdrawal: The right to cancel the contract within a stipulated period, in accordance with applicable US consumer protection laws.

  • Entrepreneur: Emma & Mason Charleston.

2. Identity of the Entrepreneur

  • Company Name: Emma & Mason Charleston

  • Chamber of Commerce Number: 97002704

  • Email: Info@emmaandmason.com

3. Applicability

These Terms apply to all offers and agreements between Emma & Mason Charleston and US consumers. Special conditions for certain products or services may apply alongside these general Terms. In case of conflict, the provision most favorable to the consumer applies.

4. The Offer

Offers on this site are non-binding unless explicitly stated. Product images are for illustration and may not exactly match the delivered product. Prices are in USD, excluding any applicable import duties or taxes for international shipping.

Each offer will clearly indicate:

  • Price and currency (USD)

  • Shipping costs (if any)

  • Payment and delivery details

  • Cancellation rights

  • Product specifications (size, color, material)

5. Formation of Contract

A contract is formed once the consumer accepts the offer and completes payment. For online orders, confirmation is sent immediately.

We ensure secure electronic payment. We may verify payment capacity and reserve the right to decline orders if necessary.

Information provided with each order includes:

  • Contact and business address

  • Cancellation rights

  • Warranty and after-sales support

  • Product details

6. Consumer Rights and Cancellation

Under US consumer protection laws, you are entitled to:

  • Cancel a purchase within 14 days of receiving goods for a full refund (unless the product is excluded, e.g., hygiene or personalised items).

  • Return products in original condition and packaging.

  • Receive a refund within 14 days after the returned item is received.

Exclusions:

  • Customised or personalised products

  • Perishable goods

  • Unsealed hygiene items

  • Digital products or software once downloaded

7. Costs of Return

Return shipping is the responsibility of the consumer unless the product is faulty or incorrectly supplied. Refunds are processed to the original payment method once the item is returned or proof of return is provided.

8. Price and Payment

Prices are in USD.

Payment is due immediately upon order unless otherwise agreed.

Accepted payment methods: Credit Cards (Visa, Mastercard, AMEX), PayPal, Bank Transfer.

Payment errors must be reported promptly.

9. Delivery

  • Orders are processed within 1–3 business days.

  • Estimated delivery: 5–10 business days within the United States.

  • Shipping costs are clearly displayed at checkout.

  • Risk passes to the consumer once goods are delivered.

  • If delivery is delayed beyond 30 days, the consumer may cancel the order and receive a full refund.

10. Warranty and Liability

Products comply with the contract and applicable US consumer protection laws.

Warranty is void if the product is misused, altered, or damaged by the consumer.

We are not liable for indirect or consequential losses beyond statutory consumer rights.

11. Complaints

Complaints should be submitted in writing or via email to Info@emmaandmason.com within 7 days of the issue.

We aim to respond within 14 days.

Valid complaints may result in repair, replacement, or refund.

12. Governing Law

These Terms are governed by the laws of the United States. Consumers may also rely on applicable federal and state consumer protection laws.

13. Contact Information

For questions about these Terms or your order:
📧 Info@emmaandmason.com